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Jeng-Shin Hung, Alan Liu. Using Personal Ontology in Evaluating Service Quality. In 2007 IEEE International Conference on Services Computing (SCC 2007), 9-13 July 2007, Salt Lake City, Utah, USA. pages 332-339, IEEE Computer Society, 2007. [doi]
Possibly Related PublicationsThe following publications are possibly variants of this publication: Service Quality Evaluation by Personal OntologyChiung-Hon Leon Lee, Alan Liu, Jeng-Shin Hung. jise, 25(5):1305-1319, 2009. [doi]
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