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Virtual Customer Assistants in finance: From state of the art and practices to design guidelines

Andrea Iovine, Fedelucio Narducci, Cataldo Musto, Marco de Gemmis, Giovanni Semeraro. Virtual Customer Assistants in finance: From state of the art and practices to design guidelines. Computer Science Review, 47:100534, February 2023. [doi]

Authors

Andrea Iovine

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Fedelucio Narducci

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Cataldo Musto

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Marco de Gemmis

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Giovanni Semeraro

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