Ellen Isaacs. Interviewing customers: discovering what they can't tell you. In Michael J. Tauber, editor, Conference on Human Factors in Computing Systems: Common Ground, CHI '96, Vancouver, BC, Canada, April 13-18, 1996, Conference Companion. pages 378-379, ACM, 1996. [doi]
@inproceedings{Isaacs96,
title = {Interviewing customers: discovering what they can't tell you},
author = {Ellen Isaacs},
year = {1996},
doi = {10.1145/257089.257383},
url = {https://doi.org/10.1145/257089.257383},
researchr = {https://researchr.org/publication/Isaacs96},
cites = {0},
citedby = {0},
pages = {378-379},
booktitle = {Conference on Human Factors in Computing Systems: Common Ground, CHI '96, Vancouver, BC, Canada, April 13-18, 1996, Conference Companion},
editor = {Michael J. Tauber},
publisher = {ACM},
isbn = {0-89791-832-0},
}