Ellen Isaacs. Interviewing Customers: Discovering What They Can t Tell You. In CHI Extended Abstracts. pages 180-181, 1997. [doi]
@inproceedings{Isaacs97, title = {Interviewing Customers: Discovering What They Can t Tell You}, author = {Ellen Isaacs}, year = {1997}, url = {http://www.acm.org/sigchi/chi97/proceedings/tutorial/eai.htm}, researchr = {https://researchr.org/publication/Isaacs97}, cites = {0}, citedby = {0}, pages = {180-181}, booktitle = {CHI Extended Abstracts}, }