Wael Jabr, Radha V. Mookerjee, Yong Tan, Vijay S. Mookerjee. Leveraging Philanthropic Behavior for Customer Support: The Case of User Support Forums. MIS Quarterly, 38(1):187-208, 2014. [doi]
@article{JabrMTM14,
title = {Leveraging Philanthropic Behavior for Customer Support: The Case of User Support Forums},
author = {Wael Jabr and Radha V. Mookerjee and Yong Tan and Vijay S. Mookerjee},
year = {2014},
url = {http://misq.org/leveraging-philanthropic-behavior-for-customer-support-the-case-of-user-support-forums.html},
researchr = {https://researchr.org/publication/JabrMTM14},
cites = {0},
citedby = {0},
journal = {MIS Quarterly},
volume = {38},
number = {1},
pages = {187-208},
}