How to Make chatbots productive - A user-oriented implementation framework

Antje Janssen, Davinia Rodríguez Cardona, Jens Passlick, Michael H. Breitner. How to Make chatbots productive - A user-oriented implementation framework. International Journal of Man-Machine Studies, 168:102921, 2022. [doi]

@article{JanssenCPB22,
  title = {How to Make chatbots productive - A user-oriented implementation framework},
  author = {Antje Janssen and Davinia Rodríguez Cardona and Jens Passlick and Michael H. Breitner},
  year = {2022},
  doi = {10.1016/j.ijhcs.2022.102921},
  url = {https://doi.org/10.1016/j.ijhcs.2022.102921},
  researchr = {https://researchr.org/publication/JanssenCPB22},
  cites = {0},
  citedby = {0},
  journal = {International Journal of Man-Machine Studies},
  volume = {168},
  pages = {102921},
}