Kinshuk Jerath, Anuj Kumar, Serguei Netessine. An Information Stock Model of Customer Behavior in Multichannel Customer Support Services. Manufacturing & Service Operations Management, 17(3):368-383, 2015. [doi]
@article{JerathKN15,
title = {An Information Stock Model of Customer Behavior in Multichannel Customer Support Services},
author = {Kinshuk Jerath and Anuj Kumar and Serguei Netessine},
year = {2015},
doi = {10.1287/msom.2015.0523},
url = {http://dx.doi.org/10.1287/msom.2015.0523},
researchr = {https://researchr.org/publication/JerathKN15},
cites = {0},
citedby = {0},
journal = {Manufacturing & Service Operations Management},
volume = {17},
number = {3},
pages = {368-383},
}