Ronnie Jia, Blaize Horner Reich. IT Service Climate - An Essential Managerial Tool to Improve Client Satisfaction With IT Service Quality. IS Management, 28(2):174-179, 2011. [doi]
@article{JiaR11,
title = {IT Service Climate - An Essential Managerial Tool to Improve Client Satisfaction With IT Service Quality},
author = {Ronnie Jia and Blaize Horner Reich},
year = {2011},
doi = {10.1080/10580530.2011.562401},
url = {http://dx.doi.org/10.1080/10580530.2011.562401},
researchr = {https://researchr.org/publication/JiaR11},
cites = {0},
citedby = {0},
journal = {IS Management},
volume = {28},
number = {2},
pages = {174-179},
}