Ronnie Jia, Blaize Horner Reich. IT service climate, antecedents and IT service quality outcomes: Some initial evidence. J. Strategic Inf. Sys., 22(1):51-69, 2013. [doi]
@article{JiaR13,
title = {IT service climate, antecedents and IT service quality outcomes: Some initial evidence},
author = {Ronnie Jia and Blaize Horner Reich},
year = {2013},
doi = {10.1016/j.jsis.2012.10.001},
url = {http://dx.doi.org/10.1016/j.jsis.2012.10.001},
researchr = {https://researchr.org/publication/JiaR13},
cites = {0},
citedby = {0},
journal = {J. Strategic Inf. Sys.},
volume = {22},
number = {1},
pages = {51-69},
}