Ronnie Jia, Blaize Horner Reich, J. Michael Pearson. IT Service Climate: An Extension to IT Service Quality Research. J. AIS, 9(5):13, 2008. [doi]
@article{JiaRP08,
title = {IT Service Climate: An Extension to IT Service Quality Research},
author = {Ronnie Jia and Blaize Horner Reich and J. Michael Pearson},
year = {2008},
url = {http://aisel.aisnet.org/jais/vol9/iss5/13},
researchr = {https://researchr.org/publication/JiaRP08},
cites = {0},
citedby = {0},
journal = {J. AIS},
volume = {9},
number = {5},
pages = {13},
}