James J. Jiang, Gary Klein, Richard Discenza. Perception differences of software success: provider and user views of system metrics. Journal of Systems and Software, 63(1):17-27, 2002. [doi]
@article{JiangKD02,
title = {Perception differences of software success: provider and user views of system metrics},
author = {James J. Jiang and Gary Klein and Richard Discenza},
year = {2002},
doi = {10.1016/S0164-1212(01)00135-2},
url = {http://dx.doi.org/10.1016/S0164-1212(01)00135-2},
researchr = {https://researchr.org/publication/JiangKD02},
cites = {0},
citedby = {0},
journal = {Journal of Systems and Software},
volume = {63},
number = {1},
pages = {17-27},
}