How to mitigate the incident? an effective troubleshooting guide recommendation technique for online service systems

Jiajun Jiang, Weihai Lu, Junjie Chen 0003, Qingwei Lin, Pu Zhao, Yu Kang, Hongyu Zhang 0002, Yingfei Xiong 0001, Feng Gao, Zhangwei Xu, Yingnong Dang, Dongmei Zhang. How to mitigate the incident? an effective troubleshooting guide recommendation technique for online service systems. In Prem Devanbu, Myra B. Cohen, Thomas Zimmermann 0001, editors, ESEC/FSE '20: 28th ACM Joint European Software Engineering Conference and Symposium on the Foundations of Software Engineering, Virtual Event, USA, November 8-13, 2020. pages 1410-1420, ACM, 2020. [doi]

@inproceedings{JiangL0LZK00GXD20,
  title = {How to mitigate the incident? an effective troubleshooting guide recommendation technique for online service systems},
  author = {Jiajun Jiang and Weihai Lu and Junjie Chen 0003 and Qingwei Lin and Pu Zhao and Yu Kang and Hongyu Zhang 0002 and Yingfei Xiong 0001 and Feng Gao and Zhangwei Xu and Yingnong Dang and Dongmei Zhang},
  year = {2020},
  doi = {10.1145/3368089.3417054},
  url = {https://doi.org/10.1145/3368089.3417054},
  researchr = {https://researchr.org/publication/JiangL0LZK00GXD20},
  cites = {0},
  citedby = {0},
  pages = {1410-1420},
  booktitle = {ESEC/FSE '20: 28th ACM Joint European Software Engineering Conference and Symposium on the Foundations of Software Engineering, Virtual Event, USA, November 8-13, 2020},
  editor = {Prem Devanbu and Myra B. Cohen and Thomas Zimmermann 0001},
  publisher = {ACM},
  isbn = {978-1-4503-7043-1},
}