Types of shared services business models in public administration

Anton Joha, Marijn Janssen. Types of shared services business models in public administration. In John Carlo Bertot, Karine Nahon, Soon Ae Chun, Luis F. Luna-Reyes, Vijay Atluri, editors, Proceedings of the 12th Annual International Conference on Digital Government Research, DG.O 2011, College Park, MD, USA, June 12 - 15, 2011. ACM International Conference Proceeding Series, pages 26-35, Digital Government Research Center, 2011. [doi]

@inproceedings{JohaJ11,
  title = {Types of shared services business models in public administration},
  author = {Anton Joha and Marijn Janssen},
  year = {2011},
  doi = {10.1145/2037556.2037562},
  url = {http://doi.acm.org/10.1145/2037556.2037562},
  researchr = {https://researchr.org/publication/JohaJ11},
  cites = {0},
  citedby = {0},
  pages = {26-35},
  booktitle = {Proceedings of the 12th Annual International Conference on Digital Government Research, DG.O 2011, College Park, MD, USA, June 12 - 15, 2011},
  editor = {John Carlo Bertot and Karine Nahon and Soon Ae Chun and Luis F. Luna-Reyes and Vijay Atluri},
  series = {ACM International Conference Proceeding Series},
  publisher = {Digital Government Research Center},
  isbn = {978-1-4503-0762-8},
}