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Towards Personalized Conversations: How Rhetorical Framing Shapes User Trust and Acceptance in Healthcare Chatbots

Rutuja Joshi, Klaus Bengler, Julia Augustyniak. Towards Personalized Conversations: How Rhetorical Framing Shapes User Trust and Acceptance in Healthcare Chatbots. In Kaoru Sumi, Raian Ali, Roberto Legaspi, editors, Persuasive Technology - 21st International Conference, PERSUASIVE 2026, Hakodate, Japan, March 10-13, 2026, Proceedings. Volume 16476 of Lecture Notes in Computer Science, pages 93-108, Springer, 2026. [doi]

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Rutuja Joshi

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Klaus Bengler

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Julia Augustyniak

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