Oualid Jouini, O. Zeynep Aksin, Yves Dallery. Call Centers with Delay Information: Models and Insights. Manufacturing & Service Operations Management, 13(4):534-548, 2011. [doi]
@article{JouiniAD11,
title = {Call Centers with Delay Information: Models and Insights},
author = {Oualid Jouini and O. Zeynep Aksin and Yves Dallery},
year = {2011},
doi = {10.1287/msom.1110.0339},
url = {http://dx.doi.org/10.1287/msom.1110.0339},
researchr = {https://researchr.org/publication/JouiniAD11},
cites = {0},
citedby = {0},
journal = {Manufacturing & Service Operations Management},
volume = {13},
number = {4},
pages = {534-548},
}