Mira Kajko-Mattsson, Claus Nielsen, Per Winther, Brian Vang, Anne Petersen. Eliciting CM3: Emergency Problem Management at Scandinavian Airline Systems. Australian Computer Journal, 38(4):303-316, 2006. [doi]
@article{Kajko-MattssonNWVP06,
title = {Eliciting CM3: Emergency Problem Management at Scandinavian Airline Systems},
author = {Mira Kajko-Mattsson and Claus Nielsen and Per Winther and Brian Vang and Anne Petersen},
year = {2006},
url = {http://ws.acs.org.au/jrpit/JRPITVolumes/JRPIT38/JRPIT38.4.303.pdf},
researchr = {https://researchr.org/publication/Kajko-MattssonNWVP06},
cites = {0},
citedby = {0},
journal = {Australian Computer Journal},
volume = {38},
number = {4},
pages = {303-316},
}