Zoran Kalinic, Veljko Marinkovic, Aleksandar Djordjevic, Francisco J. Liébana-Cabanillas. What drives customer satisfaction and word of mouth in mobile commerce services? A UTAUT2-based analytical approach. J. Enterprise Inf. Management, 33(1):71-94, 2020. [doi]
@article{KalinicMDL20, title = {What drives customer satisfaction and word of mouth in mobile commerce services? A UTAUT2-based analytical approach}, author = {Zoran Kalinic and Veljko Marinkovic and Aleksandar Djordjevic and Francisco J. Liébana-Cabanillas}, year = {2020}, doi = {10.1108/JEIM-05-2019-0136}, url = {https://doi.org/10.1108/JEIM-05-2019-0136}, researchr = {https://researchr.org/publication/KalinicMDL20}, cites = {0}, citedby = {0}, journal = {J. Enterprise Inf. Management}, volume = {33}, number = {1}, pages = {71-94}, }