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Yoichi Kamio, Fumio Kasai, Toshiaki Kimura, Yoshiro Fukuda, Ingo Hartel, Mingwei Zhou. Remote Maintenance Support in Virtual Service Enterprises. In Eiji Arai, Fumihiko Kimura, Jan Goossenaerts, Keiichi Shirase, editors, Knowledge and Skill Chains in Engineering and Manufacturing - Information Infrastructure in the Era of Global Communications Proceedings of the IFIP TC5/WG5.3, WG5.7, WG5.12 Fifth International Working Conference of Information Infrastructure Systems for Manufacturing 2002 (DIISM 2002), November 18-20, 2002 in Osaka, Japan. Volume 168 of IFIP, pages 241-248, Springer, 2002. [doi]

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