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Studies on customer services optimisation by using the SCIM - an application of the agent base modelling (ABM) technology to service science

Akira Kamoshida, Takao Terano, Bin Jiang, Hasnat Elias, Takashi Kikuchi. Studies on customer services optimisation by using the SCIM - an application of the agent base modelling (ABM) technology to service science. Int. J. Web Eng. Technol., 5(3):343-355, 2009. [doi]

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Akira Kamoshida

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Takao Terano

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Bin Jiang

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Hasnat Elias

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Takashi Kikuchi

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