Atreyi Kankanhalli, One-Ki (Daniel) Lee, Kai H. Lim. Knowledge reuse through electronic repositories: A study in the context of customer service support. Information & Management, 48(2-3):106-113, 2011. [doi]
@article{KankanhalliLL11,
title = {Knowledge reuse through electronic repositories: A study in the context of customer service support},
author = {Atreyi Kankanhalli and One-Ki (Daniel) Lee and Kai H. Lim},
year = {2011},
doi = {10.1016/j.im.2011.02.002},
url = {http://dx.doi.org/10.1016/j.im.2011.02.002},
tags = {reuse, context-aware},
researchr = {https://researchr.org/publication/KankanhalliLL11},
cites = {0},
citedby = {0},
journal = {Information & Management},
volume = {48},
number = {2-3},
pages = {106-113},
}