John Karat. User centered design: quality or quackery?. Interactions, 3(4):18-20, 1996. [doi]
@article{Karat96, title = {User centered design: quality or quackery?}, author = {John Karat}, year = {1996}, doi = {10.1145/234813.234814}, url = {http://doi.acm.org/10.1145/234813.234814}, tags = {design}, researchr = {https://researchr.org/publication/Karat96}, cites = {0}, citedby = {0}, journal = {Interactions}, volume = {3}, number = {4}, pages = {18-20}, }