John Karat. User centered design: quality or quackery?. Interactions, 3(4):18-20, 1996. [doi]
@article{Karat96,
title = {User centered design: quality or quackery?},
author = {John Karat},
year = {1996},
doi = {10.1145/234813.234814},
url = {http://doi.acm.org/10.1145/234813.234814},
tags = {design},
researchr = {https://researchr.org/publication/Karat96},
cites = {0},
citedby = {0},
journal = {Interactions},
volume = {3},
number = {4},
pages = {18-20},
}