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Application of Simulation Approaches to Creation of Decision Support System for IT Service Management

Yuri Karpov, Rostislav I. Ivanovsky, Kirill A. Sotnikov. Application of Simulation Approaches to Creation of Decision Support System for IT Service Management. In Victor E. Malyshkin, editor, Parallel Computing Technologies, 9th International Conference, PaCT 2007, Pereslavl-Zalessky, Russia, September 3-7, 2007, Proceedings. Volume 4671 of Lecture Notes in Computer Science, pages 553-558, Springer, 2007. [doi]

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Yuri Karpov

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Rostislav I. Ivanovsky

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Kirill A. Sotnikov

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