Naomi Karten. With Service Level Agreements, Less is More. IS Management, 21(4):43-44, 2004. [doi]
@article{Karten04, title = {With Service Level Agreements, Less is More}, author = {Naomi Karten}, year = {2004}, doi = {10.1201/1078/44705.21.4.20040901/84186.5}, url = {http://dx.doi.org/10.1201/1078/44705.21.4.20040901/84186.5}, researchr = {https://researchr.org/publication/Karten04}, cites = {0}, citedby = {0}, journal = {IS Management}, volume = {21}, number = {4}, pages = {43-44}, }