Naomi Karten. With Service Level Agreements, Less is More. IS Management, 21(4):43-44, 2004. [doi]
@article{Karten04,
title = {With Service Level Agreements, Less is More},
author = {Naomi Karten},
year = {2004},
doi = {10.1201/1078/44705.21.4.20040901/84186.5},
url = {http://dx.doi.org/10.1201/1078/44705.21.4.20040901/84186.5},
researchr = {https://researchr.org/publication/Karten04},
cites = {0},
citedby = {0},
journal = {IS Management},
volume = {21},
number = {4},
pages = {43-44},
}