Przemyslaw Kazienko, Dymitr Ruta. The Impact of Customer Churn on Social Value Dynamics. IJVCSN, 1(3):62-74, 2009. [doi]
@article{KazienkoR09,
title = {The Impact of Customer Churn on Social Value Dynamics},
author = {Przemyslaw Kazienko and Dymitr Ruta},
year = {2009},
doi = {10.4018/jvcsn.2009070105},
url = {http://dx.doi.org/10.4018/jvcsn.2009070105},
tags = {social},
researchr = {https://researchr.org/publication/KazienkoR09},
cites = {0},
citedby = {0},
journal = {IJVCSN},
volume = {1},
number = {3},
pages = {62-74},
}