William J. Kettinger, Choong C. Lee. Pragmatic Perspectives on the Measurement of Information Systems Service Quality. MIS Quarterly, 21(2):223-240, 1997. [doi]
@article{KettingerL97,
title = {Pragmatic Perspectives on the Measurement of Information Systems Service Quality},
author = {William J. Kettinger and Choong C. Lee},
year = {1997},
url = {http://www.misq.org/archivist/vol/no21/issue2/vol21n2art5.html},
tags = {C++},
researchr = {https://researchr.org/publication/KettingerL97},
cites = {0},
citedby = {0},
journal = {MIS Quarterly},
volume = {21},
number = {2},
pages = {223-240},
}