Sara B. Kiesler, Bozena Zdaniuk, Vicki Lundmark, Robert Kraut. Troubles With the Internet: The Dynamics of Help at Home. Human-Computer Interaction, 15(4):323-351, 2000. [doi]
@article{KieslerZLK00,
title = {Troubles With the Internet: The Dynamics of Help at Home},
author = {Sara B. Kiesler and Bozena Zdaniuk and Vicki Lundmark and Robert Kraut},
year = {2000},
doi = {10.1207/S15327051HCI1504_2},
url = {http://dx.doi.org/10.1207/S15327051HCI1504_2},
researchr = {https://researchr.org/publication/KieslerZLK00},
cites = {0},
citedby = {0},
journal = {Human-Computer Interaction},
volume = {15},
number = {4},
pages = {323-351},
}