Rob Kling. Computerization at Work. In Rob Kling, editor, Computerization and Controversy, 2nd Ed. pages 278-308, Morgan Kaufmann / Elsevier, 1996. [doi]
@incollection{Kling96i, title = {Computerization at Work}, author = {Rob Kling}, year = {1996}, doi = {10.1016/b978-0-12-415040-9.50111-1}, url = {https://doi.org/10.1016/b978-0-12-415040-9.50111-1}, researchr = {https://researchr.org/publication/Kling96i}, cites = {0}, citedby = {0}, pages = {278-308}, booktitle = {Computerization and Controversy, 2nd Ed}, editor = {Rob Kling}, publisher = {Morgan Kaufmann / Elsevier}, isbn = {978-0-12-415040-9}, }