A. Steven Klusener, Chris Verhoef. 9210: The Zip Code of Another IT-Soap. Software Quality Journal, 12(4):297-309, 2004. [doi]
@article{KlusenerV04,
title = {9210: The Zip Code of Another IT-Soap},
author = {A. Steven Klusener and Chris Verhoef},
year = {2004},
doi = {10.1023/B:SQJO.0000039790.04885.13},
url = {http://dx.doi.org/10.1023/B:SQJO.0000039790.04885.13},
researchr = {https://researchr.org/publication/KlusenerV04},
cites = {0},
citedby = {0},
journal = {Software Quality Journal},
volume = {12},
number = {4},
pages = {297-309},
}