Bruce W. Knorr, Ann Zabriskie Norton. We will write no online before its time: timing the development of a quality online Help system to minimize panic and save costs. In Nina Wishbow, editor, Proceedings of the 12th Annual International Conference on Documentation: technical communications at the great divide, SIGDOC 1994, Banff, Alberta, Canada, October 2-5, 1994. pages 2-5, ACM, 1994. [doi]
@inproceedings{KnorrN94,
title = {We will write no online before its time: timing the development of a quality online Help system to minimize panic and save costs},
author = {Bruce W. Knorr and Ann Zabriskie Norton},
year = {1994},
doi = {10.1145/192506.192524},
url = {http://doi.acm.org/10.1145/192506.192524},
researchr = {https://researchr.org/publication/KnorrN94},
cites = {0},
citedby = {0},
pages = {2-5},
booktitle = {Proceedings of the 12th Annual International Conference on Documentation: technical communications at the great divide, SIGDOC 1994, Banff, Alberta, Canada, October 2-5, 1994},
editor = {Nina Wishbow},
publisher = {ACM},
isbn = {0-89791-681-6},
}