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How power users help and hinder open bug reporting

Andrew J. Ko, Parmit K. Chilana. How power users help and hinder open bug reporting. In Elizabeth D. Mynatt, Don Schoner, Geraldine Fitzpatrick, Scott E. Hudson, W. Keith Edwards, Tom Rodden, editors, Proceedings of the 28th International Conference on Human Factors in ComputingSystems, CHI 2010, Atlanta, Georgia, USA, April 10-15, 2010. pages 1665-1674, ACM, 2010. [doi]

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Andrew J. Ko

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Parmit K. Chilana

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