Nereu F. Kock Jr., Robert J. McQueen. Integrating groupware technology into a business process improvement framework. IT & People, 8(4):19-34, 1995. [doi]
@article{KockM95,
title = {Integrating groupware technology into a business process improvement framework},
author = {Nereu F. Kock Jr. and Robert J. McQueen},
year = {1995},
doi = {10.1108/09593849510105038},
url = {http://dx.doi.org/10.1108/09593849510105038},
researchr = {https://researchr.org/publication/KockM95},
cites = {0},
citedby = {0},
journal = {IT & People},
volume = {8},
number = {4},
pages = {19-34},
}