Sherrie Y. X. Komiak, Izak Benbasat. A Two-Process View of Trust and Distrust Building in Recommendation Agents: A Process-Tracing Study. J. AIS, 9(12):2, 2008. [doi]
@article{KomiakB08, title = {A Two-Process View of Trust and Distrust Building in Recommendation Agents: A Process-Tracing Study}, author = {Sherrie Y. X. Komiak and Izak Benbasat}, year = {2008}, url = {http://aisel.aisnet.org/jais/vol9/iss12/2}, researchr = {https://researchr.org/publication/KomiakB08}, cites = {0}, citedby = {0}, journal = {J. AIS}, volume = {9}, number = {12}, pages = {2}, }