Usability in online shops: scale construction, validation and the influence on the buyers intention and decision

Udo Konradt, Hartmut Wandke, Björn Balazs, Timo Christophersen. Usability in online shops: scale construction, validation and the influence on the buyers intention and decision. Behaviour & IT, 22(3):165-174, 2003. [doi]

Authors

Udo Konradt

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Hartmut Wandke

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Björn Balazs

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Timo Christophersen

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