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Metrics and Macchiatos: Challenges for Service-Industry Workers and the Need for Worker-Driven ICTs

Xander Koo, Lucy C. Scott, Amy S. Bruckman. Metrics and Macchiatos: Challenges for Service-Industry Workers and the Need for Worker-Driven ICTs. ACM Transactions on Computer-Human Interaction, 32(5), October 2025. [doi]

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