Ger Koole. Performance Analysis and Optimization in Customer Contact Centers. In 1st International Conference on Quantitative Evaluation of Systems (QEST 2004), 27-30 September 2004, Enschede, The Netherlands. pages 2-5, IEEE Computer Society, 2004. [doi]
@inproceedings{Koole04,
title = {Performance Analysis and Optimization in Customer Contact Centers},
author = {Ger Koole},
year = {2004},
url = {http://csdl.computer.org/comp/proceedings/qest/2004/2185/00/21850002abs.htm},
tags = {optimization, analysis},
researchr = {https://researchr.org/publication/Koole04},
cites = {0},
citedby = {0},
pages = {2-5},
booktitle = {1st International Conference on Quantitative Evaluation of Systems (QEST 2004), 27-30 September 2004, Enschede, The Netherlands},
publisher = {IEEE Computer Society},
isbn = {0-7695-2185-1},
}