Diane Nester Kresh. Offering High Quality Reference Service on the Web: The Collaborative Digital Reference Service (CDRS). D-Lib Magazine, 6(6), 2000. [doi]
@article{Kresh00,
title = {Offering High Quality Reference Service on the Web: The Collaborative Digital Reference Service (CDRS)},
author = {Diane Nester Kresh},
year = {2000},
doi = {10.1045/june2000-kresh},
url = {http://dx.doi.org/10.1045/june2000-kresh},
researchr = {https://researchr.org/publication/Kresh00},
cites = {0},
citedby = {0},
journal = {D-Lib Magazine},
volume = {6},
number = {6},
}