Cost, quality and user satisfaction of software products: an empirical analysis

Mayuram S. Krishnan. Cost, quality and user satisfaction of software products: an empirical analysis. In Ann Gawman, Evelyn Kidd, Per-Åke Larson, editors, Proceedings of the 1993 Conference of the Centre for Advanced Studies on Collaborative Research, October 24-28, 1993, Toronto, Ontario, Canada, 2 Volumes. pages 400-411, IBM, 1993. [doi]

@inproceedings{Krishnan93,
  title = {Cost, quality and user satisfaction of software products: an empirical analysis},
  author = {Mayuram S. Krishnan},
  year = {1993},
  doi = {10.1145/962322},
  url = {http://doi.acm.org/10.1145/962322},
  tags = {empirical, software product quality, analysis},
  researchr = {https://researchr.org/publication/Krishnan93},
  cites = {0},
  citedby = {0},
  pages = {400-411},
  booktitle = {Proceedings of the 1993 Conference of the Centre for Advanced Studies on Collaborative Research, October 24-28, 1993, Toronto, Ontario, Canada, 2 Volumes},
  editor = {Ann Gawman and Evelyn Kidd and Per-Åke Larson},
  publisher = {IBM},
}