Ryohei Kubota, Xinlong Hu, Masaki Shobu, Ushio Sumita. Development of Segmentation Algorithm for Identifying VOCs (Voice of Customers) with Sales Potential and Those with Negative Attitude at Call Centers. In 5th IIAI International Congress on Advanced Applied Informatics, IIAI-AAI 2016, Kumamoto, Japan, July 10-14, 2016. pages 478-481, IEEE, 2016. [doi]
@inproceedings{KubotaHSS16,
title = {Development of Segmentation Algorithm for Identifying VOCs (Voice of Customers) with Sales Potential and Those with Negative Attitude at Call Centers},
author = {Ryohei Kubota and Xinlong Hu and Masaki Shobu and Ushio Sumita},
year = {2016},
doi = {10.1109/IIAI-AAI.2016.175},
url = {http://doi.ieeecomputersociety.org/10.1109/IIAI-AAI.2016.175},
researchr = {https://researchr.org/publication/KubotaHSS16},
cites = {0},
citedby = {0},
pages = {478-481},
booktitle = {5th IIAI International Congress on Advanced Applied Informatics, IIAI-AAI 2016, Kumamoto, Japan, July 10-14, 2016},
publisher = {IEEE},
isbn = {978-1-4673-8985-3},
}