Peter Kuhn, Dian Balta. Service Quality Through Government Proactivity: The Concept of Non-interaction. In Gabriela Viale Pereira, Marijn Janssen, Habin Lee, Ida Lindgren, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Anneke Zuiderwijk, editors, Electronic Government - 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 - September 2, 2020, Proceedings. Volume 12219 of Lecture Notes in Computer Science, pages 82-95, Springer, 2020. [doi]
@inproceedings{KuhnB20,
title = {Service Quality Through Government Proactivity: The Concept of Non-interaction},
author = {Peter Kuhn and Dian Balta},
year = {2020},
doi = {10.1007/978-3-030-57599-1_7},
url = {https://doi.org/10.1007/978-3-030-57599-1_7},
researchr = {https://researchr.org/publication/KuhnB20},
cites = {0},
citedby = {0},
pages = {82-95},
booktitle = {Electronic Government - 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 - September 2, 2020, Proceedings},
editor = {Gabriela Viale Pereira and Marijn Janssen and Habin Lee and Ida Lindgren and Manuel Pedro Rodríguez Bolívar and Hans Jochen Scholl and Anneke Zuiderwijk},
volume = {12219},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-030-57599-1},
}