Janaki Kumar, Eliad Goldwasser, Prerna Seth. Empathy at Work - Using the Power of Empathy to Deliver Delightful Enterprise Experiences. In Aaron Marcus, editor, Design, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016, Held as Part of HCI International 2016, Toronto, Canada, July 17-22, 2016, Proceedings, Part I. Volume 9746 of Lecture Notes in Computer Science, pages 65-72, Springer, 2016. [doi]
@inproceedings{KumarGS16, title = {Empathy at Work - Using the Power of Empathy to Deliver Delightful Enterprise Experiences}, author = {Janaki Kumar and Eliad Goldwasser and Prerna Seth}, year = {2016}, doi = {10.1007/978-3-319-40409-7_7}, url = {http://dx.doi.org/10.1007/978-3-319-40409-7_7}, researchr = {https://researchr.org/publication/KumarGS16}, cites = {0}, citedby = {0}, pages = {65-72}, booktitle = {Design, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016, Held as Part of HCI International 2016, Toronto, Canada, July 17-22, 2016, Proceedings, Part I}, editor = {Aaron Marcus}, volume = {9746}, series = {Lecture Notes in Computer Science}, publisher = {Springer}, isbn = {978-3-319-40408-0}, }