Artificial intelligence (AI)-enabled CRM capability in healthcare: The impact on service innovation

Pradeep Kumar, Sujeet Kumar Sharma, Vincent Dutot. Artificial intelligence (AI)-enabled CRM capability in healthcare: The impact on service innovation. Int J. Information Management, 69:102598, April 2023. [doi]

Authors

Pradeep Kumar

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Sujeet Kumar Sharma

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Vincent Dutot

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