Anuj Kumar, Rahul Telang. Product Customization and Customer Service Costs: An Empirical Analysis. Manufacturing & Service Operations Management, 13(3):347-360, 2011. [doi]
@article{KumarT11,
title = {Product Customization and Customer Service Costs: An Empirical Analysis},
author = {Anuj Kumar and Rahul Telang},
year = {2011},
doi = {10.1287/msom.1100.0325},
url = {http://dx.doi.org/10.1287/msom.1100.0325},
tags = {empirical, analysis},
researchr = {https://researchr.org/publication/KumarT11},
cites = {0},
citedby = {0},
journal = {Manufacturing & Service Operations Management},
volume = {13},
number = {3},
pages = {347-360},
}