Dennis Kundisch, Peter Wolfersberger, David Calaminus, Elisabeth Klöpfer. Enabling eCCRM: Content Model and Management for Financial eServices. In HICSS. 2001. [doi]
@inproceedings{KundischWCK01,
title = {Enabling eCCRM: Content Model and Management for Financial eServices},
author = {Dennis Kundisch and Peter Wolfersberger and David Calaminus and Elisabeth Klöpfer},
year = {2001},
url = {http://computer.org/proceedings/hicss/0981/volume 207/09817024abs.htm},
researchr = {https://researchr.org/publication/KundischWCK01},
cites = {0},
citedby = {0},
booktitle = {HICSS},
}