Operational Business Intelligence: Applying Decision Trees to Call Centers - researchr publication authors

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Eric S. Kyper, Michael J. Douglas, Rodrigo J. Lievano. Operational Business Intelligence: Applying Decision Trees to Call Centers. In Robert C. Nickerson, Ramesh Sharda, editors, Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009. pages 101, Association for Information Systems, 2009. [doi]

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