Pierre L Ecuyer. Modeling and Optimization Problems in Contact Centers. In Third International Conference on the Quantitative Evaluaiton of Systems (QEST 2006), 11-14 September 2006, Riverside, California, USA. pages 145-156, IEEE Computer Society, 2006. [doi]
@inproceedings{LEcuyer06,
title = {Modeling and Optimization Problems in Contact Centers},
author = {Pierre L Ecuyer},
year = {2006},
doi = {10.1109/QEST.2006.34},
url = {http://doi.ieeecomputersociety.org/10.1109/QEST.2006.34},
tags = {optimization, modeling},
researchr = {https://researchr.org/publication/LEcuyer06},
cites = {0},
citedby = {0},
pages = {145-156},
booktitle = {Third International Conference on the Quantitative Evaluaiton of Systems (QEST 2006), 11-14 September 2006, Riverside, California, USA},
publisher = {IEEE Computer Society},
isbn = {0-7695-2665-9},
}