Mary Lacity, Stan Solomon, Aihua Yan, Leslie P. Willcocks. Business process outsourcing studies: a critical review and research directions. JIT, 26(4):221-258, 2011. [doi]
@article{LacitySYW11,
title = {Business process outsourcing studies: a critical review and research directions},
author = {Mary Lacity and Stan Solomon and Aihua Yan and Leslie P. Willcocks},
year = {2011},
doi = {10.1057/jit.2011.25},
url = {http://dx.doi.org/10.1057/jit.2011.25},
researchr = {https://researchr.org/publication/LacitySYW11},
cites = {0},
citedby = {0},
journal = {JIT},
volume = {26},
number = {4},
pages = {221-258},
}