Mary Lacity, Leslie P. Willcocks. Nine Practices for Best-in-Class BPO Performance. MIS Quarterly Executive, 13(3):5, 2014. [doi]
@article{LacityW14-0,
title = {Nine Practices for Best-in-Class BPO Performance},
author = {Mary Lacity and Leslie P. Willcocks},
year = {2014},
url = {http://misqe.org/ojs2/index.php/misqe/article/view/533},
researchr = {https://researchr.org/publication/LacityW14-0},
cites = {0},
citedby = {0},
journal = {MIS Quarterly Executive},
volume = {13},
number = {3},
pages = {5},
}