Mary Lacity, Leslie P. Willcocks. Conflict resolution in business services outsourcing relationships. J. Strategic Inf. Sys., 26(2):80-100, 2017. [doi]
@article{LacityW17,
title = {Conflict resolution in business services outsourcing relationships},
author = {Mary Lacity and Leslie P. Willcocks},
year = {2017},
doi = {10.1016/j.jsis.2017.02.003},
url = {https://doi.org/10.1016/j.jsis.2017.02.003},
researchr = {https://researchr.org/publication/LacityW17},
cites = {0},
citedby = {0},
journal = {J. Strategic Inf. Sys.},
volume = {26},
number = {2},
pages = {80-100},
}