Antti Lahtela, Marko Jäntti. Improving IT Service Management Processes: A Case Study on IT Service Support. In Andreas Riel, Rory O'Connor, Serge Tichkiewitch, Richard Messnarz, editors, Systems, Software and Services Process Improvement - 17th European Conference, EuroSPI 2010, Grenoble, France, September 1-3, 2010. Proceedings. Volume 99 of Communications in Computer and Information Science, pages 95-106, Springer, 2010. [doi]
@inproceedings{LahtelaJ10,
title = {Improving IT Service Management Processes: A Case Study on IT Service Support},
author = {Antti Lahtela and Marko Jäntti},
year = {2010},
doi = {10.1007/978-3-642-15666-3_9},
url = {http://dx.doi.org/10.1007/978-3-642-15666-3_9},
researchr = {https://researchr.org/publication/LahtelaJ10},
cites = {0},
citedby = {0},
pages = {95-106},
booktitle = {Systems, Software and Services Process Improvement - 17th European Conference, EuroSPI 2010, Grenoble, France, September 1-3, 2010. Proceedings},
editor = {Andreas Riel and Rory O'Connor and Serge Tichkiewitch and Richard Messnarz},
volume = {99},
series = {Communications in Computer and Information Science},
publisher = {Springer},
isbn = {978-3-642-15665-6},
}