Cathy H. Y. Lam, George T. S. Ho, C. H. Wu, K. L. Choy. Customer relationship mining system for effective strategies formulation. Industrial Management and Data Systems, 114(5):711-733, 2014. [doi]
@article{LamHWC14,
title = {Customer relationship mining system for effective strategies formulation},
author = {Cathy H. Y. Lam and George T. S. Ho and C. H. Wu and K. L. Choy},
year = {2014},
doi = {10.1108/IMDS-08-2013-0329},
url = {http://dx.doi.org/10.1108/IMDS-08-2013-0329},
researchr = {https://researchr.org/publication/LamHWC14},
cites = {0},
citedby = {0},
journal = {Industrial Management and Data Systems},
volume = {114},
number = {5},
pages = {711-733},
}